Managed IT Services in Brisbane
Managed IT services for Brisbane businesses of 5 to 100 people, at one fixed price per person. When your staff need help, the same team answers and gets to know your setup.
- 5/5 from 45+ Google reviews
- Essential Eight Maturity Level 2
- Microsoft Partner
- 15 min average critical response
Certified to SMB1001 Gold Standard, the Australian small business security standard
The same team answers every time
One team looks after:
So a call never starts from the beginning.
How you pay
A fixed amount per person, per month.
Your costs follow the number of people you have.
What our managed IT support looks after
The aim is a quiet month. Here is what we look after. For more depth, see our Microsoft 365 support and management and cyber security services.
| Area | What you get |
|---|---|
| Help and support | Your staff can phone, email or chat with us. Someone at our Australian-based help desk, who already knows your setup, answers. We can also fix many problems remotely on any company computer. |
| Computers and phones | Every company computer is protected and kept up to date, and we watch for problems so they are dealt with before they spread. |
| Security | We watch for threats around the clock. Email is checked to block scams and fake invoices. Two-step sign-in on every account. Training includes practice phishing emails so staff learn to spot the real thing. |
| Backup | Your email, files, SharePoint, Teams and OneDrive are copied to a safe second location every four hours. |
| Microsoft 365 | We choose and manage the right Microsoft 365 licence for each person and keep email signatures consistent. Each quarter we compare the licences assigned with what you bought, and cancel what is unused. |
| Accounts and passwords | A password manager for the business, and an alert if a staff member's details turn up in a data leak. |
| Your quarterly review | Every quarter we sit down with you and go through what we have done for you and what is coming up. We ask about your plans, such as growth, new staff and budgets, so your IT is ready for them. |
When someone leaves
This is what we do, the same way every time, when someone leaves your business. It is included from our Gold plan, and on Silver we do it when you ask, as an extra.
- You let us knowYou tell us when someone is leaving.
- Access cut at onceTheir sign-in is closed on every system, and open sessions on phones and laptops are ended.
- Email and filesTheir email and files go to the person you choose.
- DevicesTheir computer and phone are wiped or returned.
- Licence stoppedTheir licence is stopped so you stop paying for it.
- Written confirmationYou get written confirmation that it is done.
How we plan for recovery
We keep a separate copy of your information, and we bring back what you need when you need it.
On Silver and Gold
Cloud-first businesses.
We restore deleted or damaged mailboxes, SharePoint sites, OneDrive, files and emails from our backups.
On Platinum
Businesses with servers.
Full disaster recovery planning and recovery. We write a recovery plan for your business and agree with you how quickly each server needs to be back.
What our managed IT costs, and what you get for it
Our managed IT for Brisbane businesses is priced per person each month, with three plans to choose from. For that you get a team that looks after your computers and phones, email, security and backups, and gives you advice on your setup and security and help planning your IT projects.
Silver
$75 per person per month
Best for getting the essential protection in place.
- Every computer protected and watched around the clock, so threats are stopped before they spread.
- Email that blocks scams, fake invoices and impersonation.
- Two-step sign-in on every account.
- Backup of Microsoft 365 every four hours.
- Staff training that includes practice phishing emails.
- A business password manager and alerts if staff details leak.
Gold
$99 per person per month
Best for businesses without servers in the office.
- Everything in Silver, plus:
- New starters set up before their first day and leavers cut off the moment you tell us, all included in your plan.
- Sign in to any company computer and get your own desktop, programs and files exactly as you left them.
- Sign-in only from company computers and places you expect, so a password alone is not enough.
- New computers set up automatically and delivered ready to use.
- Company phones set up and looked after, and company apps protected on staff personal phones.
- Only approved software can run.
- Printing managed in one place.
- Built around the Essential Eight, the Australian government's recommended security steps for small business.
Platinum
$209 per person per month
Best if you have servers, or want unlimited support.
- Everything in Gold, plus:
- Servers, in your office or in the cloud, looked after like your computers.
- Server backups we regularly test, so you know a restore will work when you need it.
- A recovery plan written for your business, with backup options matched to how quickly you need to be back.
- See when company information is copied or sent outside the business, and block it if you want to.
- Staff run the programs they need without anyone holding an administrator password.
- Unlimited technical support for one fixed cost.
Compare every feature
| What we look after | Silver | Gold | Platinum |
|---|---|---|---|
| Every computer protected and watched around the clock | Included | Included | Included |
| Email security against scams, fake invoices and impersonation | Included | Included | Included |
| Two-step sign-in on every account | Included | Included | Included |
| Backup of Microsoft 365 every four hours | Included | Included | Included |
| Staff training with practice phishing emails | Included | Included | Included |
| Business password manager and alerts if staff details leak | Included | Included | Included |
| Monitoring for stolen or misused accounts | Included | Included | Included |
| New starters set up before day one and leavers cut off at once | As an extra | Included | Included |
| A quarterly meeting to plan your IT around your business, a technical assessment and advice | Included | Included | Included |
| Sign in to any company computer and get your own desktop and files | Not included | Included | Included |
| Staff can sign in only from company computers and places you expect | Not included | Included | Included |
| New computers set up automatically and delivered ready to use | Not included | Included | Included |
| Company phones set up and looked after, and company apps protected on personal phones | Not included | Included | Included |
| Only approved software can run | Not included | Included | Included |
| Managed printing | Not included | Included | Included |
| Planning for new computers and software upgrades | Not included | Included | Included |
| Servers, in your office or in the cloud, looked after | Not included | Not included | Included |
| Server backups, with regular tests that a restore works | Not included | Not included | Included |
| A recovery plan written for your business, with backup options matched to how quickly you need to be back | Not included | Not included | Included |
| See when company information is copied or sent outside the business | Not included | Not included | Included |
| Staff run the programs they need without anyone holding an administrator password | Not included | Not included | Included |
| Unlimited technical support | Not included | Not included | Included |
Prices are per person per month, excluding GST. A business of 20 people pays about $1,500 a month on Silver, $1,980 on Gold and $4,180 on Platinum, plus licences. Microsoft 365 licences are billed separately, and we choose and manage the right licence for each person. The plan is agreed with you before anything starts. Our service is built around Windows computers, so every device is set up and protected the same way. That means we do not manage Apple computers.
What happens next
We ask about your business
How many people, what you run, what bothers you. Moving from another provider? We contact them and arrange the handover with you.
We agree the plan
The plan and a fixed monthly figure for the number of people you have.
Core protection goes in
Within days.
Everything else in place
In about three to four weeks.
Is this right for your business?
Suits you if
- You have 5 to 100 people, in any industry. We look after pharmacies, NDIS providers, health practices, manufacturers, consultancies and more.
- You do not have your own IT person, or you have one who needs backup.
- You use Microsoft 365, or want to.
- You want one price you can plan around.
Not the right fit if
- Most of your computers are Apple. Our service is built around Windows.
- You use Google Workspace and want to stay on it.
- You need a one-off project, not ongoing support.
If that sounds like you, the next step is a conversation about your business.
What our clients say
Common questions about managed IT
Managed IT support is a team that looks after all your IT for a fixed price per person, so you stop buying and fixing pieces. We protect your computers, manage Microsoft 365, back up your information and answer when your staff need help.
Plans start at $75 per person per month, excluding GST. Gold is $99 and Platinum is $209. Our prices are fixed and shown on this page, and Microsoft 365 licences are extra.
A plan gives a business of 5 to 100 people a whole team and the tools, where a hire is one person with one set of skills. The price is fixed per person, so it follows the number of people you have. See how to choose a managed IT provider.
Silver covers the essential protection. Gold sets up and looks after your company computers and phones the same way, controls where staff can sign in, and includes support for new starters and leavers. Platinum adds servers, server backup and unlimited technical support.
No. They are billed separately. We choose and manage the right licence for each person. See Microsoft 365 support and management.
Yes. Our Australian-based help desk answers your staff on every plan. Platinum adds unlimited technical support for one fixed cost.
On average 15 minutes for critical issues, and 95% or more of support tickets are resolved within their target time.
We start immediately. Core protection is in place within days. Everything else is finished in about three to four weeks.
Yes. We start by asking for access to your Microsoft 365, so we can review how everything is set up. We then contact your current provider and work with you to get what we need, so you do not have to chase them. Staff can usually keep working as normal.
Yes. If you have one person who looks after IT alongside another job, we work with them and cover what they do not have the time or tools for.
No. Our service is built around Windows computers and Microsoft 365, so every device is set up and protected the same way. If you are moving from Google Workspace to Microsoft 365, we can help.
Yes on Gold and Platinum: we set up new starters before their first day and cut off leavers the moment you tell us. On Silver, we can add it as an extra.
Have a different question? Ask us directly.
Talk to us about your IT
Tell us about your business. We look after businesses across Brisbane, north and south, and from the Sunshine Coast to the Gold Coast. We reply the same business day, ask a few questions and give you a fixed monthly figure.
07 3179 6766
support@itstart.com.au