About Us
IT Start is a Brisbane-based IT partner helping businesses improve performance, reduce risk, and stay ahead through secure and reliable technology solutions.
Our Mission & Values
Our mission is to empower Queensland businesses through technology that drives efficiency, security, and growth. We achieve this by adhering to our core values:
Transparency
Clear communication, straightforward pricing, and honest assessments build trust.
Integrity
Doing what's right for your business, always. Ethical recommendations and keeping promises.
Customer Experience
Responsive, proactive, and personalized service focused on your satisfaction.
Our Story
IT Start didn’t begin as a large Managed IT provider. We started as Tier1 Repairs, helping local customers with quick and reliable tech support and hardware repairs. Back then, it was all about getting things working again and being there when people needed us most.
As time went on, our clients needed more than just repairs. They were looking for dependable IT support, stronger security, and guidance on how to use technology to grow. That shift is what led us to create IT Start.
We moved from fixing problems after they happen to preventing them in the first place. We now provide full Managed IT services, cybersecurity, cloud solutions, and ongoing strategic support. We have grown our team, brought in better tools, and built a business that supports others with the professionalism and structure of a larger provider while keeping the responsiveness and care we started with.
Many of our original Tier1 clients are still with us today. Even though we have grown, our focus remains the same. We put customers first, deliver reliable service, and continue looking forward.
Meet the Leadership
Matt - Co-Founder & Technical Operations
Leads technical operations with expertise in infrastructure, cybersecurity, and cloud, ensuring robust, business-aligned solutions.
Aaron - Co-Founder & Lead IT Consultant
Translates business needs into effective technology strategies, focusing on client relationships and delivering measurable value.
Our Expertise
- Managed IT Services
- Cybersecurity Solutions
- Cloud Services (Azure, M365)
- Network Infrastructure
- IT Strategy & Consulting
- Business Continuity
- Compliance & Governance
- Procurement & Vendor Mgmt
- SMB 1001 Certified Support
Our Strategic Evolution
Committed to Queensland Businesses
As a Brisbane-based company, we’re deeply rooted in the Southeast Queensland community. Our local expertise allows us to understand the unique challenges and opportunities facing businesses in Brisbane, Gold Coast, Sunshine Coast, and Ipswich. We’re committed to providing responsive, tailored support to help local businesses thrive.
- Local SEQ Expertise
- Community Involvement
- Responsive On-Site Support
Industries We Serve
Professional Services
Law, accounting, consulting.
Financial Services
Advisors, insurance, finance.
Healthcare
Medical practices, clinics.
Manufacturing
Production, logistics.
Our Technology Partners
The IT Start Difference
- Business Goals First
- Plain Language Communication
- Success Measured by Outcomes
- Trust & Transparency
- Direct Access to Decision-Makers
- Proactive & Responsive Service
Client Testimonials
Ready to Partner with Brisbane's Leading IT Experts?
Experience the IT Start difference. Contact us today for a no-obligation consultation and discover how our strategic IT solutions can elevate your Southeast Queensland business.