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Privacy Policy

Privacy Policy

Effective Date: 21 February 2026

IT Start Pty Ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website, submit an enquiry, or interact with us online. We aim to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information when you visit our website, fill in a form (including Elementor Forms and WPForms), contact us, or use services we manage. This may include:

  • Name, business name, and job title
  • Contact details including email address and phone number
  • Enquiry details and messages you send us
  • IP address, device details, and browser information
  • Cookie identifiers and website usage data
  • Any other information you choose to provide

If you are a client (or an end user of a client) and we provide managed IT services, we may also collect information needed to deliver and support those services, such as device identifiers, system logs, account identifiers, and support ticket details.

2. How We Use Your Information

We collect and use personal information so we can:

  • Respond to your enquiries and provide quotes
  • Provide IT support, managed services, and related services
  • Set up and manage cloud services (including Microsoft 365) where requested
  • Operate, maintain, and improve our website and services
  • Send service notices, updates, or marketing communications (you can opt out at any time)
  • Detect, prevent, and respond to security issues
  • Comply with legal obligations under Australian law

We only use personal information for the purpose it was collected, or where permitted or required by law.

3. Forms (Elementor Forms and WPForms)

When you submit an enquiry through our website forms, we collect the information you enter (such as name, email, phone number, and message). We may also collect technical details linked to the submission, such as IP address, submission time, and the page the form was submitted from, depending on your settings.

4. Cookies, Analytics (GA4), and Advertising (Google Ads)

Our website may use cookies and similar technologies to improve your experience and understand how visitors use our site.

We use Google Analytics 4 (GA4) to measure website usage and improve performance. This can include pages viewed, actions taken on the site, device details, and approximate location. GA4 may use cookies or similar technologies.

We also use Google Ads (formerly AdWords) to promote our services and measure ad performance. Depending on your settings and the provider’s systems, this may involve cookies or similar technologies to measure conversions and support remarketing.

You can choose to disable cookies in your browser settings. If you block cookies, some parts of the website may not work as expected.

5. Managed Services, RMM, and Remote Support

If you are a managed services client, we may use remote monitoring and management (RMM) tools and remote support tools to deliver services.

These tools may collect and process information such as device name, hardware details, operating system version, patch status, event logs, error reports, network identifiers (such as IP address and hostname), and security status information. We use this information to monitor systems, provide support, apply updates, and respond to faults and security issues.

When we provide remote support, we may be able to view your screen and interact with your device to resolve the issue you reported. We limit access to what we need to complete the work. We may keep support records such as ticket notes, session logs, and a summary of changes made.

6. Sharing Your Information

We do not sell your personal information. We may share personal information with:

  • Trusted service providers who assist us to run our business and deliver services (for example website hosting, analytics, advertising, cloud platforms, RMM, remote support, security, and backup providers)
  • Professional advisers such as accountants, insurers, and lawyers
  • Legal or government authorities where required or authorised by law

Where practical, we take reasonable steps to ensure third parties handle personal information securely and only for authorised purposes.

7. Overseas Storage and Processing

Some third party providers we use may store or process information outside Australia. Where this happens, we take reasonable steps to use reputable providers and apply appropriate safeguards where practical.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using security controls such as access restrictions and secure systems. No method of transmission or storage is completely secure.

9. Data Retention

We keep personal information only for as long as we need it to provide services, maintain security and audit trails, meet legal and record keeping requirements, and resolve disputes. When we no longer need the information, we take reasonable steps to delete it or de-identify it.

10. Access and Correction

Under the Privacy Act 1988 (Cth), you can request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before we respond.

11. Links to Other Websites

Our website may contain links to other sites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.

12. Complaints and Contact Us

If you have a privacy complaint or a question about this policy, contact us:

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised effective date.