White Label IT Support in Brisbane for IT Companies

We work under your name as the white label onsite and remote technicians for IT companies with clients in and around Brisbane. For each job you choose to keep it under your name or refer the client to us and earn a commission.

Become a partner

(07) 3179 6766

A technician uses a cable tester on a bundle of blue network cables at a rack
Your name or ours, each job
5.0Google rating, 45+ reviews
1 business daynotice where you can, urgent work on request
SMB1001 Gold Standard certification badgeCertified to the SMB1001 Gold Standard, an Australian cyber security standard
Microsoft Partner logo

Who Uses Our White Label Support

We do the hands-on work for IT companies and device suppliers, from a single job to regular contracted work. If you are based in another state, you send the job and we do the work here.

  • Managed IT providers and IT companies

    You look after a client in Brisbane or nearby and need someone on site or extra hands on a project.

  • Device and equipment suppliers

    You supply devices such as digital signage or directory boards and need someone to check, reboot or swap them on site.

  • Other IT suppliers

    You need set-ups, swaps or checks done at a client site in our area.

A hand connects a cable to a network module in a bright white equipment cabinet

Onsite and Remote Work

These are the jobs partners send us most often.

On site

  • Hardware swaps
  • New computer set-ups
  • Network and wifi installs
  • Printers
  • Site checks
  • Office moves
  • Device troubleshooting, such as signage

Remote

  • Help desk overflow when your team is busy
  • Project work alongside your team

Where We Go

We cover all of Brisbane, the Gold Coast, the Sunshine Coast, Toowoomba and the areas between.

Tell us the suburb or town when you send the job and we confirm a time with you.

Two ways to work with us, chosen for each job

White labelWe do the work as your team, under your name. We invoice you and you set the price for your client.
ReferThe client becomes an IT Start client. We do the work and invoice them directly. You earn a commission for the referral.

It is free to join with no minimum amount of work. Our partner team sends our rates and commission details when you register.

Become a partner

We Work Under Your Name

A technician in a white shirt works on a desk computer and laptop in a client's office

Your client sees your service. We do the work.

On white label jobs our technicians work as your team, with no IT Start logo. Your client stays your client.

Insured and police checked

We carry public liability insurance and our technicians are police checked.

Your ticket system for contracted work

For regular contracted work we can work in your ticket system, so jobs and notes stay in one place.

How a Job Works

  1. 01

    You register as a partner

    Send the form once and our partner team sends our rates and commission details.

  2. 02

    You send the job

    Email or call with the site and what needs doing.

  3. 03

    Our technician attends

    Briefed with your job notes. If more work turns up, we check with you first.

  4. 04

    We report back to you

    You get written notes after every job, so you can close it.

  5. 05

    We invoice you

    White label work is invoiced to you, not your client.

Questions From IT Partners

You choose for each job, depending on what suits your client best. We can do the work as your white label technicians, where we invoice you and you set the price for your client. Or you refer the client to us. They become an IT Start client, we invoice them directly and we pay you a commission for bringing them to us.
No. It is free, with no minimum amount of work.
Our partner team. They manage every partner relationship we have, from the day you register through to regular contracted work in your own ticket system.
For white label work, yes. Our technicians work as your team, follow your instructions on the job and wear no IT Start logo. Your client stays your client. We do not approach them or offer them our services. We report back to you with written notes after every job.
You refer the client to us and they become an IT Start client. We do the work and invoice them directly. You earn a commission for the referral and we send the details when you register.
Yes. You set the price for your client on white label work.
Yes. Our public liability insurance covers our work and every technician has a police check.
We send our partner rates when you register, including how travel is charged.
1 business day’s notice where you can. For urgent work call us on (07) 3179 6766. How soon we can get there depends on what is already booked. We always tell you our availability and work with you on urgent issues.
We check with you first. If our technician finds work outside the job, we ask before doing it. If a job will take longer than booked, we tell you as soon as we know and agree the next step with you. On white label jobs we raise any change with you, not your client.
All of Brisbane, the Gold Coast, the Sunshine Coast, Toowoomba and the areas between.
Yes. You send the job from wherever you are and our technician does the work at your client's site here.
Yes. We can work early in the morning or overnight, such as before a shopping centre opens. Ask us when you send the job.
Yes. We do this for regular contracted work. Our notes then go in your tickets. For one-off jobs we take the details by email or phone and email you our notes.
White label work is invoiced to you, per job for one-off jobs and monthly for regular contracted work. Referred clients are invoiced by us.
Yes. We give on the ground support and troubleshooting for device suppliers, such as digital signage and directory board companies. It works as white label work, invoiced to you.
No. This page is for IT companies and device suppliers who partner with us. For IT help for your own business, see Business IT Support.

Have a different question? Ask us directly.

Become a Partner

Register once and our partner team sends our rates and commission details. Call (07) 3179 6766 if you would like to talk it through first. Most messages get a reply the same business day.

Call Us

07 3179 6766

Email

support@itstart.com.au

Tell us what you need

    Call (07) 3179 6766Become a partner