Business IT Support in Brisbane
Business IT support for businesses between the Sunshine Coast and the Gold Coast, from a quick fix to a full project. Tell us what is wrong and we will fix it. We work remotely or on site, from $145 an hour excluding GST and you do not need a plan to ask for help.
Certified to SMB1001 Gold, an Australian cyber security standard
Not sure what kind of help you need?
Many people who call us have not had an IT company before. Someone in the office who is good with computers, a friend or the owner has looked after it so far. That works until it does not. Then the words get in the way. Managed services, support plans and a dozen others mean nothing until someone explains them.
Here is what they mean. There are three ways to get IT help for a business.
Someone you call when something goes wrong
They fix the problem in front of them and charge for their time. This page is about that.
A project
You have a job with a start and a finish, such as new computers, a move to Microsoft 365, a new server or a new office. The work is charged by the hour.
A team that looks after everything
They watch your computers, keep them updated and protected and answer when staff need help, for a monthly price per person. We do that too and it is covered further down this page.
You do not have to choose before you call. Say what is happening and we will tell you which one fits.
Plain answers from people who know IT
Help when something goes wrong
These are the business IT problems we are called about most often. If yours is not here, tell us in your own words.
| What you are seeing | What is usually behind it | What we do about it |
|---|---|---|
| Slow computer | Too little memory, a full drive, old software or a part that is wearing out. | Find the cause, fix it and tell you whether the computer is worth keeping. |
| Email trouble | A changed password, a blocked sign-in or a setting that moved. | Get you back in and check nothing else is wrong with the account. |
| New starter | Nothing is set up yet, so they cannot work. | Set up their computer, email and access so they can work on day one. |
| Staff leaving | Their access is still open, their files are stranded or the admin logins went with them. | Close their access and get you back in control of your accounts. Then move their files and email to the right person. |
| Printer or drive | The device, the network or a setting has changed. | Trace it to the cause and fix it. |
| Software problems | A clash with other software, an old version or a missing update. | Install, update or replace it and check it works with the rest of your software. |
| Server trouble | A failing disk, no space left or a fault that needs a proper look. | Look at it as soon as we can book you in and tell you what it needs. |
| Suspicious email | A fake message that asked for a password or put something on the computer. | Check the computer and your accounts, change what needs changing and tell you what we found. |
| Slow internet | A weak signal, a faulty device or a busy connection. | Test it, find the weak point and fix what we can reach. |
Bigger jobs
Some work needs planning. We take it on as a project, charged at the same hourly rate for the time it takes. If it is a job we have not listed, ask. If we cannot do it well, we will say so and tell you who can.
Moving servers
To a new server or to the cloud, including Microsoft Azure. We plan the move, run it out of hours when that suits you and check everything works on Monday morning.
Moving to Microsoft 365
Email, files and shared folders from your old setup or from Google Workspace, with your staff told what changes.
New computers and devices
Choosing, buying, setting up and handing over, including moving each person's files across.
Problems that keep coming back
Finding the real cause of the thing everyone puts up with and fixing that.
How a project runs
Projects finish and a freshly tidied setup slowly drifts out of date. At the end we tell you what it would take to keep it right. You decide whether to look after it yourself, call us when it needs it or ask us to look after it.
We confirm the cost before any work is booked
What our business IT support costs
- Charged by the hour, to the nearest 30 minutes. A quick job costs less than a long one.
- Remote when we can, on site when we need to. Many problems are fixed from our side without anyone travelling.
- After hours when the job needs it. We confirm the cost before we book you in.
- No call-out fee within about 12 km of the Brisbane city centre. Further out, including the Gold Coast and Sunshine Coast, a flat $50 call-out fee applies, excluding GST. Visits to quote a job are always free.
- Larger projects start with an estimate. We give you the estimate and a written list of what is included before any work begins. If the job changes and will run past the estimate, we tell you before carrying on.
- Consultations and project assessments are free. Talk it through with us first, with nothing to pay.
What happens when you ask for help
Use the form or call. Plain words are fine.
Urgent problems come first.
Remotely or on site and you are told what we are doing as we go.
We tell you what we did and what it fixed and you are charged for the time it took.
A managed plan means fewer problems in the first place
If you keep calling us for the same things
Calling for help when something breaks is the right choice when you have only a few computers and not much changes. It becomes a poor fit when the calls are frequent, when staff are waiting on every fix or when nobody is watching the things that quietly go wrong, such as backups, updates and security settings.
That is what our Managed IT plans are for. A team looks after your computers and your Microsoft 365 and keeps them protected so fewer things go wrong, for a monthly price per person. Platinum adds unlimited support during business hours.
Want security looked at on its own? We run one-off security checks as a project and look after security as part of the plans. See Cyber Security
Already on Microsoft 365? We set it up and look after it. See Microsoft 365 support and management
Who this suits
We help most with businesses that have no IT person of their own. A few jobs fall outside what we do and we would rather say so now.
Suits you if:
- You run a business with a handful to a few dozen computers and nobody in charge of IT.
- You have a problem now or a project coming up.
- You have never had an IT company and are not sure what to ask for.
- You want to see what working with us is like before deciding anything bigger.
Not the right fit if:
- You need cabling run. We do not do cabling and we will tell you what to ask the electrician or cabler for.
- You need security cameras installed. We do not do those either.
Where we work
We work across Brisbane, the Gold Coast, the Sunshine Coast and the area between. Most problems are fixed remotely, so where you are matters less than you might think. When a job needs us on site, we come to you. Within about 12 km of the Brisbane city centre there is no call-out fee. Further out, including the Gold Coast and Sunshine Coast, a flat $50 call-out fee applies, excluding GST.
Not sure this suits you? Describe the problem and we will say.
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Consultations and project assessments are free
Questions people ask first
Have a different question? Ask us directly.